15-minute help
$49.99
Best for one focused question, a repair decision, or a simple setup issue.
Start quick check
Remote Help Pricing
Choose personal iPhone, Mac, or computer help.
Use remote help when you want step-by-step guidance for setup, storage, iCloud, email, photos, security checks, Mac cleanup, or everyday device confusion. Physical repair still belongs with qualified in-person service when hardware is damaged.
Best remote-help fits
- New iPhone setup, transfers, backups, and iCloud questions
- Storage cleanup, photos, email, apps, and account organization
- Mac, browser, files, updates, printer, and everyday computer issues
- Suspicious messages, privacy settings, and scam-check guidance
30-minute guided help
$99.99
Best for storage, iCloud, photos, backups, email, app setup, and most guided help.
Pay for guided help60-minute deep support
$199.99
Best for family devices, Mac help, senior-friendly support, and multi-step problems.
Pay for deep help
Family Tech Care
Request family tech care
Need recurring help for a household or parent?
Use the family plan request for regular help with phones, computers, email, updates, photos, scams, and everyday device questions.
Before booking
Know what you are paying for
Your support session is for guided troubleshooting, device setup and decisions. These three checks help you choose confidently before purchasing.
Pick the right level of help
A quick question may fit 15 minutes. Transfers, photos and iCloud may take longer. Complex family or Mac questions may need 60 minutes.
Check scheduling before paying
Review the checkout details and how your appointment will be arranged. A payment is not a promise of an immediate live session.
Keep accounts and devices safe
Never send passwords, one-time codes or recovery keys. Hardware damage and official account recovery may require another provider.
Common questions
What happens after I choose a session?
Review the information shown by the checkout and booking process before submitting payment. If the appointment or contact process is unclear, request assistance first rather than assuming an immediate session is available.
Can I ask for help before purchasing?
Yes. You can describe your issue through the booking-request page without sharing sensitive account information. Review the offered session and any applicable cancellation terms before paying.
Will someone need my Apple ID password or verification code?
No. Keep your credentials private and enter them yourself only through the legitimate service or device. We do not bypass account security protections.
Can remote help fix physical damage or recover everything?
No. Cracked screens, swollen batteries, liquid damage and component faults may require qualified in-person service. Data recovery and account outcomes cannot be guaranteed.
iPhoneXpert is an independent service, not Apple Support. Prices shown on the page should be confirmed in the checkout before purchase.