15-minute quick check
$49.99
For one focused question, simple setup guidance, or a quick second opinion before repair.
- One issue
- Phone or video
- Next-step recommendation
One-on-One Remote Help
Get custom iPhone, Mac, and computer help from iPhoneXpert.
When a guide is not enough, request a real support session. Remote help is built for setup, backups, storage, photos, iCloud, email, app issues, Mac cleanup, security questions, and confusing tech problems that can be solved with calm step-by-step guidance.
Phone or videoScreen-share guidanceNo password sharingClear next steps
Best for problems that do not require a screwdriver.
Many frustrating tech issues are not repair-shop problems. They are setup, account, backup, storage, email, photo, privacy, or decision problems. Remote help gives you a patient expert path before you spend money unnecessarily.
- New iPhone setup, transfer, iCloud, backup, and storage cleanup
- Mac cleanup, browser problems, email setup, files, and everyday computer confusion
- Used phone checks, trade-in prep, privacy cleanup, and repair decision help
Choose Your Session
Simple remote help options
Choose the option that matches the amount of help you need. Each session is designed to give you clear next steps without sharing passwords or security codes.
30-minute guided help
$99.99
For storage cleanup, backup checks, transfer help, iCloud confusion, email setup, and most everyday issues.
- Live walkthrough
- Screen-share option
- Good for multiple related questions
60-minute deep support
$199.99
For family devices, older users, complicated setup, Mac cleanup, or situations that need more patience.
- More time
- Device organization
- Best for complex workflows
Common Requests
What remote help can cover
The service is designed for practical support and decision-making, not for bypassing security protections or doing unsafe account recovery.
iPhone setup and transfer
Move to a new phone, check that photos and messages are safe, review iCloud, and avoid wiping something important.
Storage and photo cleanup
Understand what is actually taking space, what can be removed, and how to protect photos before deleting anything.
Security and scam check
Review suspicious messages, privacy settings, app permissions, and practical account-safety steps without sharing passwords.
Mac and computer help
Get help with browser issues, files, email, updates, basic cleanup, printer confusion, and everyday computer questions.
Repair decision support
Decide whether a symptom is likely software, accessory, battery, port, screen, or replacement related.
Family tech setup
Set up safer defaults, explain device habits, help parents or older relatives, and reduce repeat problems.
You stay in control
Do not share Apple ID passwords, banking codes, recovery keys, private documents, or sensitive personal information during a session.
Hardware limits still apply
Cracked screens, swollen batteries, water damage, and board-level problems may still require qualified in-person service.
Account recovery follows official steps
Some Apple ID, email, or security problems require official recovery processes. Remote help can guide, but not bypass those protections.
Guidance, not magic
The goal is to reduce confusion and help you make a better decision. Not every device or account problem can be fully solved remotely.
Request Remote Help
Tell iPhoneXpert what you need help with
Describe the device, the issue, and the kind of session you want. Keep sensitive passwords and recovery codes out of the form.