15-minute help
$49.99
Best for one narrow question, a quick repair decision, or a simple setup issue.
Request quick checkNot sure what to book?
Choose your issue
Start with the remote-help pre-screen.
Choose your issue first so the request is routed clearly: iPhone setup, iCloud, photos, storage, email, Mac, computer, security, senior help, or family device setup.
Start here — free guidanceReviewed November 2026
Check whether you need personal help or in-person service
Paid remote support is best for software settings, backup planning, setup and explanation. It cannot guarantee data recovery, repair hardware or bypass account security.
What to do first
- Try a relevant free guide first and note the device model, software version, exact symptom and what you have already tried.
- If the issue concerns photos or iCloud, verify the backup state before changing anything. If it concerns a suspicious message, use the security guide and independently contact any affected provider.
- Before paying, confirm the session length, price, scheduling instructions and cancellation terms. Keep passwords and one-time codes private and retain control of your device during a session.
Next step: You can use the booking request below if the issue is suitable for a remote session.
Official reference: FTC: Safe choices when seeking tech help. Menu names and service availability may vary by device, region and software version.
Book Remote Help
Choose the right iPhoneXpert remote-help session.
Pick a session type, tell us what is happening, and request the best time. This is built for setup, storage, iCloud, email, app issues, Mac help, security checks, and repair decision support.
Session Selector
Estimate the right session
30-minute guided help
$99.99
Best for storage cleanup, iCloud, backups, setup, email, photos, and most everyday questions.
Pay for guided help60-minute deep support
$199.99
Best for family devices, older users, Mac cleanup, multi-step transfers, and more patient support.
Pay for deep helpWhat remote help can do
Guide settings, backups, transfers, storage, email, browsers, app organization, privacy, and decision support.
What remote help cannot do
It cannot physically replace a screen, bypass account protections, recover every lost item, or guarantee service outcomes.
Safety rule
Do not share passwords, account recovery keys, private verification codes, payment details, or sensitive documents.
Booking Request
Request a remote-help session
Submit your issue, session preference, and ideal timing. This form creates a clean request without exposing private credentials.
How personal help works
Clear expectations before you book
1
Describe the issue
Tell us the device and what is happening. Do not include passwords, codes or sensitive documents.
2
Choose a suitable session
Compare the 15-, 30- and 60-minute options. Check the checkout and scheduling details before paying.
3
Work through next steps
Keep control of your device and account. Some issues require an official provider or a physical repair.
No password sharing. No promises to bypass account security. Remote support cannot replace a physical repair.