Repair Prep

Prepare your iPhone before repair or inspection.

A little preparation can protect your data, reduce confusion, and help you ask better questions before approving service.

Request estimateBack up first
Bring or know
  • iPhone model and storage size
  • Battery health percentage if available
  • When the issue started
  • Whether the phone was dropped or wet
  • Your backup status

Ask about parts

Ask what kind of parts are used, what warranty applies, and whether Face ID, True Tone, cameras, or water resistance may be affected.

Ask about data

Ask whether data should remain untouched, whether a reset is needed, and what happens if damage is worse than expected.

Ask about value

Compare the repair cost against phone age, battery health, resale value, trade-in value, and replacement options.

Before service

Back up first whenever possible.

Repairs can be routine, but data and account access deserve extra care.

Get backup help