My phone will not charge
- Try a known-working cable, adapter and outlet if the device is dry and not overheating.
- Check the charging port visually; do not insert metal tools or force a connector.
Start Here
Choose the safest next step for your iPhone, Mac, or computer issue.
Start with the problem, not the purchase. iPhoneXpert helps you decide whether to troubleshoot, back up, repair, replace, buy an accessory, or request personal remote help.
Fast route
- Hardware damage: start with repair costs or Best Fix.
- Setup, storage, iCloud, photos, email, or scams: start with remote help.
- Buying a used phone or accessory: start with a checklist or buying guide.
- Not sure: use the Help Wizard first.
Decision paths
Pick the path that matches the issue.
Compare repair costs
Start here for cracked screens, battery replacement, charging ports, cameras, speakers, and water exposure.
Get personal remote help
Use this for setup, iCloud, photos, storage, email, Mac, computer, scam, or account questions.
Shop smarter
Compare chargers, cases, power banks, screen protectors, used iPhones, travel gear, and Mac accessories.
Buying used?
Check activation lock, battery health, carrier compatibility, cameras, speakers, charging, and pricing red flags.
Protect your data
Back up photos, messages, contacts, and account access before repair or replacement.
Find city guidance
Use city and state guides for local repair questions, common issues, and remote-help options.
Before you spend
Compare repair vs replaceSlow down before approving a repair or buying a replacement.
Check repair cost, device value, data risk, battery health, trade-in value, and whether a guided remote session can solve the issue first.
Free first steps
Before you reset, erase or pay for a fix
1. Protect your data
Back up your photos and files when it is safe to use the device. Check that the backup exists before erasing or trading it in.
Backup checklist →2. Keep credentials private
Never share passwords, verification codes or recovery keys with a support agent. Use official account-recovery processes.
Scam safety check →3. Know when to stop
For a swollen battery, extreme heat or a wet device, stop using or charging it and seek qualified in-person guidance.
Find the right repair path →
Your first safe move
Charging
Photos
Security
Damage
Not sure where to begin? Try the first two checks.
These are safe starting points, not a diagnosis. You can read the full guide free before deciding if you need paid help.
I need to free up space
- Review Settings → General → iPhone Storage to find the largest categories.
- Verify important photos and backups before deleting anything that may sync across devices.
I received a suspicious alert
- Do not share codes, send money or install software from the message.
- Open the relevant service directly through its official app or saved website.
My phone got wet or very hot
- If wet, unusually hot or swollen, stop using or charging it. Avoid repeated power-on attempts.
- Arrange qualified in-person assessment before risking further damage.
Need a different path? Use the Help Wizard or review personal support options. Remote help cannot replace an in-person hardware inspection.