Remote Help Pre-Screen

Choose your issue before booking remote help.

This quick pre-screen helps route your request to the right kind of help: iPhone setup, iCloud, photos, storage, email, Mac, computer, scam/security, senior support, or family device setup.

Choose your issue View pricing
Use local repair instead when
  • The battery is swollen or the phone is overheating.
  • The device was exposed to liquid and will not power safely.
  • The screen, port, camera, or housing is physically damaged.
  • Important data may require professional recovery.
Pick a path

What do you need help with?

Choose the closest issue. You can explain details on the booking form.

New iPhone setup

Apple ID, passcode, Face ID, iCloud, contacts, messages, and basic settings.

iCloud or photos

Backups, photo sync, iCloud storage, missing photos, and device syncing.

Storage full

Photos, videos, apps, downloads, iCloud storage, and cleanup planning.

Email setup

Mail app setup, account login, passwords, and sync basics.

Security or scam concern

Suspicious texts, popups, emails, account warnings, and privacy questions.

Senior iPhone help

Patient help with calls, messages, FaceTime, photos, contacts, and safety settings.
Book with context

Tell us what is happening.

Do not submit passwords, security codes, or private account recovery information.