15-minute session
$29
Best for a single focused question or a quick guided check.
- One issue
- Good for settings or simple diagnosis
- Clear next-step recommendation
Remote Tech Help
Get custom iPhone, Mac, and computer help remotely through iPhoneXpert.
If you want real one-on-one guidance instead of guessing, request a live support session. iPhoneXpert can guide you by video call, phone call, or screen-share for setup, troubleshooting, backups, storage, email, photos, updates, and everyday tech problems.
One-on-one guidanceVideo / screen-shareiPhone, Mac & computerClear next steps
Personal support from iPhoneXpert
Use this section when you want a real expert to work through the issue with you in real time. It is ideal for people who prefer guided help, want a second opinion before paying for repair, or need someone to simplify a frustrating problem.
- Custom help for iPhone setup, recovery, storage, backups, updates, apps, and settings
- Remote help for Mac and everyday computer issues that do not require in-person hardware work
- Calm step-by-step guidance so you understand the issue and the best next step
What Remote Help Covers
Use iPhoneXpert when you need custom help with a real problem
Remote help works best for software, settings, account, backup, organization, and decision-making issues — especially when you want a patient expert to walk through the solution with you.
Popular reasons people book remote help
- iPhone setup, backup, restore, transfer, iCloud, and storage cleanup
- Mac cleanup, update issues, browser problems, file organization, and email setup
- General computer troubleshooting, app setup, and safer daily tech use
- Help preparing for repair, trade-in, sale, or replacement
- Questions about battery health, charging behavior, data protection, or device performance
- FaceTime, video-call, and screen-share guidance for people who want clear personal help
What to expect
- You submit a request through the site
- You describe the device and the problem
- iPhoneXpert reviews the request and matches the right session type
- You receive guided help remotely through a call or screen-share session
- You leave with practical next steps, a better understanding of the issue, and less confusion
How It Works
Simple, guided, and personal
The goal is to help you solve what can be solved remotely and make smarter decisions about the rest.
1. Tell us what is happening
Share the device, the problem, how urgent it is, and what you have already tried.
2. Get matched to the right session
Short questions may need a quick session. More complex issues may need a longer screen-share appointment.
3. Work through it live
An iPhoneXpert walks you through the problem step by step, helps you avoid mistakes, and explains the best next step.
Session Options
Choose the level of remote help you need
You can adjust pricing later, but the page now clearly explains how custom help can be requested through the site.
30-minute session
$59
Best for most iPhone and Mac troubleshooting or guided setup work.
- Screen-share or live guidance
- Multiple related questions
- Better for transfers, cleanup, and setup
60-minute session
$99
Best for more involved troubleshooting, cleanup, or support for less-confident users.
- More time for complex issues
- Best for older devices or multi-step problems
- Ideal for custom one-on-one help
Good Fit
When remote help is the better option
Use personal help when an article is not enough, when you want someone to walk you through it, or when you want a calmer path to a solution.
Before repair
Back up your device, review symptoms, and decide whether repair, replacement, or doing nothing makes more sense.
During setup or transfer
Get help with moving data, checking settings, cleaning storage, and making sure important items are protected.
When the issue feels confusing
Get custom support instead of spending hours searching for answers that may not fit your exact situation.
Safety Boundaries
Helpful and safe remote support
Some issues can be solved remotely. Others still require official support or in-person repair.
You stay in control
Do not share passwords, banking codes, private recovery keys, or sensitive personal documents during a session.
Hardware limits still apply
Broken screens, swollen batteries, and water-damaged devices may still need in-person service after a remote review.
Account recovery may require official channels
Some Apple ID, email, and security problems need official account recovery steps that cannot be bypassed in a support session.
Remote help is for guidance
The service is designed to guide and assist. It helps reduce confusion and improve decision-making, but not every problem can be fixed entirely online.
Request Custom Help
Tell iPhoneXpert what you need
Use this form to request one-on-one remote help through the site. Describe the device, the problem, and the kind of session you want.